SHIPPING

I take on a limited number of commissions each month. Most portraits are completed and shipped within the same month as the order, or shortly after in the following month.
 

Every piece is wrapped with care — tissue paper, twine, and a signature card — before being placed in protective packaging: a rigid backing board and protective sleeve for unframed pieces, or a sturdy fitted box for framed ones.
 

Shipping costs are calculated based on the weight and size of your order, and will be displayed automatically at checkout.
 

Portraits ship anywhere in Canada and the US via Canada Post. International shipping is available on request — just reach out for a shipping quote.
 

It's the customer's responsibility to provide a complete and accurate shipping address at checkout. I can't be held responsible for delays or additional charges resulting from an incomplete or incorrect address.
 

LOCAL PICKUP IN MONTREAL

Prefer to skip shipping costs? Local pickup is available in Montreal. Pickup location and details will be sent by email once your order is ready.

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RETURNS & EXCHANGES

Return and exchange details are also included in each product description.
 

Every portrait is made to order, based on your own photographs. Because of this personalized process, refunds and exchanges aren't available once an order has begun. Please read the description and size details carefully before ordering — I'm always happy to answer questions beforehand.

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If your order arrives damaged, I'll gladly send a replacement. Just contact me at francemarsstudio@gmail.com within 14 days of receiving your order, with your order number and photos clearly showing the damage.